Real FQHCs, Real Billing Problems. Solved by PMG

PMG gets results for our clients, including increased revenue, quickened cash flow and the alleviation of the headaches associated with the revenue cycle. In fact, PMG has produced increased revenue for every one of our clients.

Read on for real-life FQHC client stories, learn about the revenue cycle challenges they faced and how PMG was ultimately able to help them increase revenue from third-party payers, enjoy a healthy revenue cycle and focus more on patient care.

PMG & Gaston Family Health Services: More Than 1 Million Encounters

Gaston Family Health Services (GFHS) has navigated changes in Managed Medicaid and the payor mix, seen the birth of the Affordable Care Act and addressed the challenges associated with reductions in funding. In addition, the organization recently transitioned to new clinic management and electronic medical records software. PMG has been there for GFHS every step of the way, processing more than 1 million encounters to date.

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“I feel like I get the attention I deserve when I call and my requests never fall on deaf ears. That’s a big thing for me. I’d recommend PMG as a billing service for any FQHC.”

Bob Martin
Chief Financial Officer
Gaston Family Health Services


Improving CHC Cash Flow Takes the Right Team

Tiburcio Vasquez Health Center’s new CEO noticed immediately that there were cash flow problems and knew he has to take action. Trusted partners CPCA introduced him to the experts at PMG. The result was an annual increase of over $1.9 million in revenue.

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“As a strategic partner since 2014, PMG has delivered unmatched expertise in revenue cycle management (RCM) to CPCA members. Because PMG focuses exclusively on the RCM of community health centers, we found that their service line was the best fit for our members. We have a long history of working with PMG and we look forward to building on that into the future.”

Robert Beaudry
Executive Vice President and Chief Operating Officer
‎California Primary Care Association


Improved Workflows Increase Average Payment Per-Visit for CHC

Franklin Primary Health Center was experiencing a breakdown in their revenue cycle process and was leaking money. PMG was able to help them create more efficient workflows that ultimately led to an
annual revenue increase of $1.5 million.

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“The money keeps coming in, and that makes us happy!”

Donna M. Goodman, CMPE
Vice President, Chief Finance & Operating Officer
Westside Family Healthcare

Data Drives FQHC Success

Like many CHCs, The Dimock Center had purchased complex practice-management and billing software systems. And like many CHCs, Dimock was struggling to make these systems fit its needs. PMG was able to refine Dimock’s existing systems and raised monthly collections from $200,000 to over $800,000.

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“The fact that PMG specializes in billing for Health Centers specifically is the most crucial factor in our mutual success.  There are thousands of medical billing companies that think they can help any practice.  That is just not the case.  PMG’s expertise in the Health Center arena differentiates them from all the rest and gives their clients a leg up that would not exist otherwise.  We feel a sense of peace knowing that a team of experts is there to support our revenue cycle in a multitude of aspects.  This allows our organization to focus the bulk of our energy on caring for our patients, who need it the most.”

Sierra Webster-Calvert
Financial Operations Manager
Westside Family Healthcare

Billing is Not Revenue Cycle Management

Advantage Health Centers was just looking for help with billing when they hired PMG. What they got was better billing and a whole lot more. By looking beyond billing and building a true revenue cycle solution, PMG was able to increase Advantage’s blended encounter rate by over 50 percent.

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“Our Account Manager is great to work with and her response time to our questions is kept to a minimal.”

Phyllis R. Young
Billing Liaison
Franklin Primary Health Center, Inc.