A Federally Qualified Community Health Center in Boston was experiencing difficulty in its billing department.
Tuesday, September 2nd, 2008Denials were rising, cash flow was up and down and staff turnover was increasing. What was the true problem, and could it be fixed?
In late 2002, Peter Gerondeau was appointed the senior vice president of finance & administration at Dimock Community Health Center (CHC) in Boston. After completing his initial round of staff meetings, he compiled a list of concerns. Heading the list was the billing department. Gerondeau’s over 20 years of experience in nonprofit health care was steeped with billing department and IT challenges. But while facing an issue in the billing department was no surprise, the pervasiveness of this problem was most unsettling.