About Us

Management

Ray Jorgensen, Richard Santilli, and Robert Skeffington co-founded PMG in 1998.

Ray Jorgensen, MS, CPC — President & CEO

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Ray oversees C-level relations with billing clients and assists with consulting operations as well as coding-, reimbursement- and payer-related issues for PMG's billing (revenue cycle management) services. He also oversees publications and Web-based product development, and acts as a coding liaison to state, regional and national organizations. In addition, he has trained thousands of clinical, management and billing staff from over 45 states on billing, coding and reimbursement.

Ray's health care experience and education are unique in that he was schooled by the payers. Having worked for Blue Cross and Blue Shield as well as United HealthCare Corporation, he understands the payer's objectives and process much better than medical business consultants groomed from the provider side.

Besides handling management responsibilities, Ray provides consultative services and seminars on health care topics including coding, encounter and exam form development, fee schedule evaluation/setting, KPI, compliance program development and general reimbursement management. He continues to develop regional and national affiliations and contacts to keep PMG's client base well informed of new regulations and guidelines.

Ray received his undergraduate degree from the College of the Holy Cross and his master's in management from Northeastern University. He is also a Certified Professional Coder (CPC) through the American Academy of Professional Coders and a Certified Healthcare Billing Management Executive through the Healthcare Billing and Management Association.

Richard Santilli, CPA — Executive VP, Administration and Finance

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In addition to private practice tax, buisiness, and forensic work in public accounting, Rich has focused on health care since 1996 and is well-versed in this market's challenging and ever-changing issues. His broad skill set spans individual, corporate and partnership taxation as well as auditing, financial, A/R and billing evaluations.

Rich assists PMG billing clients with analytics around cash flow, GL match to fiscal year-end, revenue enhancement and general financial performance. As a fellow financial professional, he excels in working with CHC CFOs to ensure accounts receivables are in a desirable range, adjustments are appropriately categorized (and legitimate) and any variances are explained/addressed.

Rich's day-to-day presence in support of operations allows for close interaction with our billing staff, including regular meetings to review unpaid claims and overall adherence to policies and compliance.

Rich received his undergraduate degree from Salve Regina University and is a member of the American Institute of CPAs.

Robert Skeffington, CHBME — Executive VP, Marketing and Technology

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With more than two decades in the field, Rob has become a proven commodity in health care marketing and sales. He brings experience across nearly 40 states working with clients to create an optimal practice management environment and has developed a team of highly successful staffers working the leading edge of technology and innovation.

Rob put his system expertise to use during PMG's infancy, when he carried the IT load before moving full time into the developing expertise of practice management system sales and marketing, marketing management and health care systems consulting. Known as an expert in health care technology, he is highly knowledgeable about market trends, client needs, system applications and solutions for the many challenging issues facing health care providers.

Rob is committed to presenting existing and prospective clients with genuine, forthright evaluations of their systemic options — even in the unlikely event that PMG is not the recommended solution. Aside from oversight of our technology staff, he is responsible for the development, implementation and marketing of new services across our product lines.

Rob earned his undergraduate degree from Salve Regina University and is a Certified Healthcare Billing Management Executive (CHBME) through the Healthcare Billing and Management Association.

Kristie Sell-Viveiros, CPC — Vice President of Special Projects and Implementation

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One of PMG's longest-tenured employees, Kristie was hired as an account manager in 1999. Her intellectual curiosity and critical thinking have since allowed her to amass skills across nearly every key PMG endeavor.

Kristie's intimate knowledge of payer regulations, practice management software nuances/tables, EDI and CHC billing statutes (both federal and state) along with her problem-solving ability are exceptional. She plays a pivotal role in assuring PMG clients are seeing their payments maximized, payer problems mitigated and mission-critical concerns promptly addressed.

In her current role, Kristie is accountable for new client implementation, technology, special projects and the EDI teams. She works directly with PMG staff and client administrative teams to implement processes for or resolve issues arising from the ever-changing federal, state, payer and/or industry-standard requirements. She has also authored a handful of blogs and written a chapter for the CHC Billing 101 e-book.

Kristie holds her CPC from the American Academy of Professional Coders.

Caroline Peucker, CPC, CPC-H, CPC-I — Vice President, Consulting and Compliance

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Caroline has spent over 25 years in physician billing and coding. Her extensive experience includes serving as the vice president of coding and compliance, manager of coding, and billing operations manager for physician billing companies that serviced a wide range of specialties and practice types.

In addition, Caroline has broad experience with hospital-based physician and private practice, where she was integral to coding and compliance education and training for clinical providers, practice and billing office staff. She has performed and managed chart audits with the objective of both compliance and optimizing reimbursement through correct coding and thorough documentation.

Since joining PMG, Caroline has developed a national reputation as a CHC coding expert with the onsite work to prove it. Besides training and consulting with clients from dozens of states, she directly manages all medical record review projects and is the primary respondent when new Medicaid or Medicare statutes arrive requiring an "expert" opinion. She has also co-authored an e-book with PMG's Ray Jorgensen, CHC Billing 101, while continuously penning compliance- and coding-related articles and policies.

Caroline earned her undergraduate degree in health service administration from Providence College and CPC, CPC-H and CPC-I from the American Academy of Professional Coders.

Spencer Furey, MCSE — Executive Director of IT

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Spencer has worked in technology and engineering for almost 20 years, including over 10 years in health care and associated technologies. He has held leadership, management and tactical roles while also serving as a teacher and mentor.

Since joining PMG in 2007, Spencer has helped make the IT department a solidly stable and functional entity by focusing on security, compliance, customer satisfaction and service product delivery — all while keeping an eye toward the future and embracing technology to achieve our company goals.

Spencer has an undergraduate degree in electrical engineering and computer science from New England Institute of Technology along with an array of industry-based certifications from Dell, HP, Novell and CompTIA (A+). He is also a Microsoft Certified Systems Engineer.

Christine Cellucci — Director of Revenue Cycle

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Christine oversees the PMG staff who interact daily with our clients. In addition, she is responsible for enhancing our clients' experience with PMG, which she accomplishes through frequent communications, meetings and reporting tailored to each CHC's unique needs and challenges.

Christine's 25 years of experience spans customer service at Blue Cross, day-to-day billing operations at Hart Associates in Boston, national implementation and training for a health care practice management firm, billing management for a large specialty group and leading the outward-facing client services team for one of the largest revenue cycle firms in Greater Boston. She really has done it all.

A true professional, Christine continually hones her customer service skills with a dedication to building long-term and mutually beneficial relationships with our clients. She received her undergraduate degree from Stonehill College.